Use Lumi to provide 24/7 website responses from your approved business knowledge

Start with the cost of unanswered questions, not an unsupported “cheapest” label

Lumi is an AI Concierge for businesses that miss website visitors after hours. It provides text and voice conversations using information the business has reviewed and approved. That makes it a concrete option for extending response coverage without pretending that software is automatically cheaper than every staffing, outsourcing or self-service alternative. The wider website question and conversation capabilities explain how this approach fits into a visitor-response strategy.

The right comparison includes the subscription, expected AI-credit use, setup effort and the value of collecting questions that would otherwise disappear. It should also account for what visitors actually need. Straightforward questions about services, products or policies fit an approved-knowledge concierge well. Situations requiring judgment, authorization or a private human conversation still need a clear handoff. If you are deciding between adding people and improving website coverage, compare boutique hiring with website help for policy questions rather than assuming either option always costs less.

What Lumi provides on a website around the clock

Lumi, the AI Concierge for your website is a current, working chat and voice assistant. It can appear as a floating or embedded experience or through a mini-card launcher. It responds using business content that has passed through the approval process, rather than freely inventing answers beyond the available material. Rich product or offering cards can also be selected through references in the knowledge or catalog.

These capabilities address the central after-hours problem: a visitor can receive an immediate supported answer or leave a lead instead of encountering an unattended contact form. The recorded conversations also give the business material to review before returning calls. A disciplined process for reviewing website questions before returning visitor calls helps the team continue from what the visitor already asked instead of making them start over.

How approved website knowledge becomes visitor answers

Lumi’s website discovery process reads up to 25 public pages and organizes the findings into pending knowledge items. The business reviews that material before it becomes part of the answer set. This sequence matters: 24/7 availability is useful only when the underlying information is suitable for visitors and accurately reflects the business.

Website discovery has been verified across six businesses. Site-photo matching can associate website images with offerings using a minimum 0.8 confidence threshold and a weekly rescan. Public rich cards use only business-owned images from the website, merchant uploads or SHOPLINE; Lumi does not place AI-generated images in those cards.

How subscriptions, trials and AI credits affect cost

Lumi supports subscriptions and trials. Subscription plans include monthly AI credits, and optional credit top-ups are available. A top-up of 100 credits for $12 has been tested. These facts describe the purchasing and usage structure, but they do not establish that Lumi is less expensive than every alternative or identify one plan as the cheapest for every business.

A trial is the sensible way to estimate actual demand before making a broader commitment. Test the questions visitors ask, the proportion Lumi answers from approved material, lead volume and usage across text and voice. If multilingual conversations are important, include multilingual text and voice testing before launch in that evaluation rather than assuming every visitor journey will behave identically.

Connected commerce adds product and cart help, with clear boundaries

For a business with a connected SHOPLINE store, Lumi can use synchronized catalog information to answer product questions and help shoppers find relevant items. On the SHOPLINE storefront, it can create and modify the real storefront cart from the shopper’s browser. Quantities range from 1 to 20 per action, and Lumi reads the cart back to confirm each change.

Lumi does not store the cart, calculate discounts, taxes, totals or shipping, and it does not process payment. Values displayed for discounts come directly from SHOPLINE’s cart response. Checkout redirects to SHOPLINE, where payment and order creation occur. These cart actions are available only on a SHOPLINE storefront with the connected service, not on an unrelated non-SHOPLINE website.

For businesses in Orange County, Los Angeles and San Diego, CA

Busy, competitive markets across Southern California give visitors plenty of local providers to compare online, especially among home services, professional firms, wellness businesses and retailers. After-hours questions about availability, service areas, pricing or appointments can therefore become missed opportunities. The first practical step is to review recent inquiries and identify the questions that recur outside business hours. Use those findings to prepare approved website knowledge, then run a trial and track conversations, leads and AI-credit use. Compare the resulting subscription and usage costs with the staff time and lost inquiries associated with the current process.

Use conversation evidence to improve coverage without overreading it

Lumi’s Customer Intelligence combines interaction data with first-party website journey data where Lumi is installed. Available sources include conversations, messages, leads, voice use, AI analysis, visitors, sessions, page views, attribution and booking-start events. Where Calendly is active, meeting information can also feed values. These records help a business see what people ask and where website content needs attention.

The practical value is diagnostic. Repeated questions reveal content gaps; unresolved conversations identify where human follow-up remains necessary; and lead records preserve visitor interest after hours. A decline in captured questions should not automatically be interpreted as lower demand. Consider the wider context behind whether fewer captured questions mean declining shopping interest before changing website visibility or coverage.

Customer Intelligence is not currently unified with Google Analytics, a CRM or order data. GA, CRM and SHOPLINE orders do not feed metric values. If those connections are central to your reporting process, confirm the specific connector and data flow you need before purchase. The product is built within the broader OceSha Ventures AI-first solutions ecosystem, while Lumi is sold by OceSha Inc. and is not a separate legal entity.

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