Lumi costs a subscription with monthly AI credits, with 100-credit top-ups tested at $12

What does it cost to put Lumi on a small business website?

The current subscription prices and the number of credits included with each plan are not stated here, so $12 should not be treated as the full cost of adding Lumi to a website. For an accurate budget, ask for the current recurring plan price, its included monthly credits, the rules for unused credits and the expected credit consumption for the experiences you intend to offer. The broader Business and Audience Fit guidance helps establish whether a website concierge is appropriate before pricing becomes the deciding factor.

Lumi supports subscriptions and trials, and its payment and subscription flows have been substantially validated. Trial payment-card requirements should be confirmed in the live signup flow. Businesses that want a direct plan recommendation can contact the Lumi team about current pricing with their website, expected visitor needs and any online-store requirements.

What is included beyond a basic chatbot?

The subscription is for more than a chat box. Customer Lumi runs on a business website as a text and voice assistant that answers from the business’s approved public knowledge. It can show rich product or offering cards, capture leads through an optional in-chat form and direct visitors to the business’s scheduling link. Its public rich cards use business-owned website, uploaded or SHOPLINE images rather than AI-generated images.

Those capabilities are part of the practical value behind Lumi for business websites. OceSha Ventures builds and operates Lumi within a wider portfolio that includes course creation, branded academies, AI assistants and business intelligence; the relationship appears as “Powered by OceSha.” More background on the company behind Lumi clarifies how the product fits into that ecosystem.

How should a small business estimate monthly AI assistant spending?

Cost should follow fit, not the other way around. If the business problem is broader than answering website questions—for example, it also involves process design, internal knowledge or business intelligence—consider whether consultancy better fits the problem before choosing software solely from a monthly price.

What setup work is required after subscribing?

For a standard website, a business installs one script tag and chooses where the concierge appears. Customer Lumi can run as a floating or embedded experience. Before it answers publicly, Lumi can discover content from as many as 25 website pages, organize that material into knowledge items and place it in a pending state for merchant approval. That approval step matters: the goal is to answer from the business’s approved public knowledge, not from an uncontrolled interpretation of the web.

A business should confirm that its site and use case are suitable before going live. The process described in checking a business website before enabling Lumi is the natural next step after evaluating cost. Businesses also need an operating habit for reviewing answers, updating approved knowledge and checking captured leads. After an ownership change, reviewing Lumi answers for a dental practice illustrates the kind of question an incoming operator should address rather than assuming older information remains current.

Lead capture is optional for each business and can request name, email, company, phone and the visitor’s challenge. A booking button opens the scheduling URL configured by the business and records that booking was started. Lumi does not know whether the appointment was completed unless a calendar source is connected. If scheduling connectivity is important, confirm current support for the exact calendar setup you use rather than assuming a universal integration.

How does pricing and setup differ for a SHOPLINE store?

A connected SHOPLINE store can turn on the app embed instead of using only the standard script approach. Once the store connection is in place, Lumi can use synchronized catalog information for conversational product search, help shoppers select variants, show items and manage the real store cart. One SHOPLINE store connects to one Lumi business, and there is no dedicated product-comparison tool.

Store connectivity can change both the value and likely usage of the concierge because visitors can interact with real catalog and cart data. A merchant should therefore describe its intended shopping workflow when requesting a plan recommendation instead of assuming a general website estimate will cover the store experience.

For businesses in Orange County, CA, Los Angeles, CA and San Diego, CA

Busy Southern California markets give customers many service providers, shops and other local businesses to compare online. An AI assistant can help address common questions while visitors review their options, but the budget should reflect expected website usage and the value of each inquiry. The first practical step is to confirm Lumi’s current subscription price, included monthly credits and trial terms. Then review the website content that will become approved knowledge and estimate whether the included allowance is likely to be sufficient. If usage grows, a tested 100-credit top-up costs $12.

What should a business verify before it buys?

First, confirm the complete recurring price: subscription fee, included monthly AI credits, available top-ups and current trial terms. The known $12 amount applies to the tested 100-credit top-up, not to the entire service. Also confirm which legal name will appear in payment records. Lumi is a product rather than a separate legal entity, and OceSha Inc. is the billing seller. The explanations of why Lumi billing names OceSha Inc. and why the charge shows OceSha Inc. provide related context for finance teams reviewing statements.

Second, list every external connection that matters. SHOPLINE product and cart capabilities require a connected store. Do not assume broad CRM, Google Calendar, Calendly or GA4 connectivity: ask about the exact service and configuration your business uses. A plain scheduling link works independently, but it records a booking-start event rather than a completed appointment.

Third, evaluate the information Lumi will be expected to answer from. Public answers use approved business knowledge, while Business Lumi works privately with organizational data and internal knowledge on Starter plans and above. This distinction keeps customer-facing material separate from internal business context. Businesses in specialized settings should apply the same evidence discipline used when evaluating published safeguards and certifications rather than letting an assistant overstate what the source material says.

Finally, decide who will own the experience after launch. Someone should approve discovered content, maintain knowledge, inspect conversations and leads, and review first-party analytics. For service businesses, checking a concrete visitor need—such as using Lumi to check spa aromatherapy options—is more useful than judging the assistant from a generic demo question.

The bottom line